Returns

Returns to Merchant Process – Simple & Easy

Perhaps the dress you ordered does not fit well or you just don’t like the color. CDF will help you return your purchase at a small cost.

Here’s how it works step by step:

  1. Contact the store and request a RMA (Return Merchandise Authorization) label, if you need help, you may call CDF customer service center at 75-88-00-21 so our team can guide you step by step.
  2. Use your Miami adress data during the RMA (Return of Merchandise authorization) process.
    • Your Name as registered in CDF
    • Your suite number
    • 7701 NW 15 street
    • Miami, Fl. 33106-4800
  3. Print the RMA label as the store instructed
  4. Put the RMA label inside the box
  5. Print your label to return the parcel to CDF office in Mexico City.
    • CDF - Centro de Devoluciones
    • Rio Misisipi # 52 – Piso 4
    • 6500 Cuauhtémoc, CDMX
    • México
  6. Paste the return label/paper to CDF Return Center and tape or stick outside the box
  7. Take the parcel to the closest MexPost - Correos de México.
  8. Pay the parcel delivery MexPost fee for México City.
  9. When CDF receives your parcel, we will open the box and paste your RMA label on the outside.
  10. CDF will take care of your Return in the US.


 

Please remember the following:

  • You must always use your Miami Tax Free Address when transacting with the store.
  • You must call the CDF Customer Service Center 75-88-00-21 in México City to solve any doubts you may have about your parcel return to CDF in Mexico City.
  • If your store does not offer free returns from the USA, then you must make arrangements with them for a domestic return. Any domestic USA charges are between yourself and the store.
  • See US Stores to find out what is the return policy of your merchant, as all merchants do not offer free returns of purchases.
  • It is ALWAYS necesary for the store to aprove your puchase return. The authorization is given when you are able to print the RMA label (Return Merchandise Authorization)

CDF will charge you the following  based on weight . All charges plus IVA in México City to Miami for the return to US store system: 

Up to 1 Kilo: $99.00 MXP
From 1 to 4 Kilos: $130.00 MXP
From 5 to 15 Kilos: $170.00 MXP